MD
Mo D

1 reviews | Active since Nov 2018

02 May 2026, 19:58

Hollard Debiting My Cancelled Policy – 3rd Month Running!

I am outraged at Hollard’s ********* conduct. My policy was cancelled at the end of February 2026 when I moved to another insurer, yet Hollard has continued to push debit orders against my account for three consecutive months. This is unauthorized, *******, and has caused unnecessary bank fees and stress. Despite my broker confirming cancellation, Hollard persists in debiting nearly R6000, inconveniencing me and risking damage to my credit profile.

This is unacceptable. I demand immediate refund of all unauthorized debits, written confirmation that my policy is cancelled, and assurance that no further debits will be attempted. If this is not resolved urgently, I will escalate to the FSCA and Ombudsman.

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Replies (2)
Hollard Insurance
Hollard Insurance's reply02 May 2026, 19:58
Official
Hello Mo Deen,

Thank you for bringing this to our attention. We are sorry about the poor service experienced.

Our Customer Resolution team will review this matter and contact you to address your dissatisfaction.

Regards,
Hollard Insure Customer & Broker Experience team.
Hollard Insurance
Hollard Insurance's reply04 May 2026, 08:10
Official
Hello Mo
 
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.  
 

To assist you further, kindly provide the policy number?


 Regards
 Hollard Insure Customer & Broker Experience team