Hollard - Commercial Scheme Policy. Worse Possible Service

Worse possible service you can ever imagine by an insurance company and their call centre. Tried to get hold of roadside assistance due to my driver hitting a pothole and damaging the wheel on a vehicle. I had to make 5 calls and they still could not pick up my policy number. I even gave them my vehicle registration and vin number and even the Company details. I eventually event sent them a copy of my policy schedule on what’s app but they say they still cannot pick up my policy. However what they offered due to them not being able to pick up my policy, is to tow my vehicle to a tow truck yard and store it there until they can get confirmation. This is absolutely nonsense it seems like the tow truck industry and the insurance company are working together like a syndicate to use the client vehicle as bait to bank roll towing and storage fees. This is exactly what it seems like as this is the only option they call centre said they can offer.