ST
Sybil T

1 reviews | Active since May 2015

18 May 2015, 14:31

Hollard Claims

Claim since beginning of March 2015 not been settled yet. No communication from dedicated person responsible for the claim. Other people in same department trying to help.<br> Emails confirming that matter is been dealt with from other colleagues, needless to say, nothing was done.<br> Client phoned Wesbank just to be advised that nothing was settled or payed.<br> <br> The debit order still needs to be paid even if car was written off at beginning of March 2015. Hollard's Claims department has NO commitment to help at all. In the mean time they get paid for insurance premiums!<br> <br>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply18 May 2015, 15:52
Official
Hello NoMoreBussiness,

We are sorry that your claim experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our claims manager for urgent attention and feedback.

As discussed with you today we have again requested a updated settlement letter from your finance house.

Kind Regards
Lynne Lawrence
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