Hollard Cellphone Insurance worst ever

Hollard Cellphone Insurance is making me have all sorts of regrets for paying a monthly fee for a useless service. They asked me to pay an access fee which i did. I claimed through Edgars on the 30th after it took almost 2 weeks to blacklist my ****** phone.

Hollard Call Centres are the worst. I have to spend a R100 of airtime waiting for someone to take my call as i am on hold for more than 20 minutes. Last call someone took, said that i should get a call from Edgars with regards to a phone i must choose. I have emailed and complained. What more do i need to do? its a month now since i lost my phone. What is the point of submitting a claim if i am not going to get help?