Hollard Cellphone Insurance Disgusting

<p>I am so disgusted by the service I am receiving from this Hollard Cellphone Insurance. I submitted my cellphone claim to them 2 weeks. I forwarded the proof of payment to them on the 7th of this month, they sent an sms confirming the receipt of the proof of payment and I was advised that I would be getting my phone within the next 4-7 working days, to date I haven't received my cellphone. Yesterday I sent a follow up e-mail to them, my e-mail was read and I didnt get a reply. This morning when I called them, the persone assist me (her name is Veronica Mocwana) told me that they only received my documents yesterday, when I questioned her about the sms that I received last week confirming receipt she couldn't give me an answer but just said I can expect the delivery some time next week. Like what the hell is that?? 7 working days that was promised have passed already, and now I must wait another week?? I am not going to have that. Can this be sorted out NOW?! I AM ****ED OFF TO THE MAX WITH THEIR SERVICE!!</p>