Hollard cellphone Insurance

<p>I bought a phone at Game store and insured it with Hollard cellphone insurance, unfortunately the phone was ****** two weeks ago. I reported the incident to the insurance company and submitted all the documents to them and paid the excess fee, the agent said they will send me an sms as soon as the claim is authorised which will take 3-7 days its been over a week and still nothing !. When I called yesterday to find out if my claim had been authorised Dipuo the call centre agent was rude to me and couldnt careless with what I had to say when I asked to speak to the manager she said they were in a meeting and one of the managers would call me before the end of the day but still nothing. I`ve called on different occassions to ask about my claim but I could not get someone who is willing to do their job !!it does not take this long for the insurance to replace a phone!! I want them to replace my phone or they must pay out my premiums and the excess fee that I`ve paid.</p>