Hollard Car Insurance. One horror after another.

I am so unhappy with the service received from Hollard Insurance. I was smashed from behind and my car towed on the 26th of March 2018.

Renewit Revonia took 1 month to wait for parts to my car, and in 5 seconds I received sms' telling me that my car moved from Panel beating to Assembly in 5 seconds, while I waited 1 month for parts ordering. I now called Renewit Revonia, and was informed that my car is no longer with renewit, the insurance took it. according to me, my car is still in the Assembly queue at Rivonia RenewIt. Why is it always when service must be given, there is no need for the Customer to be kept up to date on the progress of his claim. While when the premiums goes off hassle free?

When will it be a convenient time for Hollard Insurance to call me to tell me why I was not informed about my car that was moved. When I was told that when Renewit is done, I must pay the access to them, and I will then get my car. What is happening in South Africa that its Insurance customers are treated like nothing?

I have no idea who to call or email, because I will just be spoken to like I am a machine. I've received this service before, and received a cold shoulder call, and then nothing since. Its going in for 2 months now. I've since lost my job, due to not having my car to see clients.

What else can go wrong?