Hollard Car Insurance is Unhelpful and uncaring

I recently got into a car accident on a Saturday and Hollard have not been helpful at all. Firstly they don't work on weeks so if you need assistance you must call the underwriter for assistance. Hollard doesn't communicate properly if at all regarding your claim or it's progress thereof, I haven't had proper feedback regarding my claim or car I haven't had any documents/emails letting me know how the claim is going and I do all the follow ups and even then I get nothing.

They don't even handle your business it's all third party companies that handle you as a Hollard customer I need feedback