AG
Aya G
1 reviews | Active since Feb 2019
17 Jun 2022, 11:51
Hollard Car Insurance Horrible
Rating them a 1 even frustrates me. This company is doing is doing me dirty together with Propulsio. My car has been gone since March 2022, it’s June 2022, and they only assigned an investigator for my accident, only after realising that the car won’t start 2 months after they were trying to fix it. In all of this, they refuse to provide a courtesy car. They only provided one for 30 days.
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Replies (9)0
Replies (9)AG
Aya G's updateReviewer Update
17 Jun 2022, 11:53It’s like they don’t even care.
When I spoke to the guy investigating the accident, his response was “Yeah man, I don’t even know why they’ve only assigned me 3 months later”.
The person they had initially asked to assess the car found no damages to the engine, after they try fixing the car, they car damages and only then, do they lodge for an investigation? 3 months of inconvenience for me?
When I spoke to the guy investigating the accident, his response was “Yeah man, I don’t even know why they’ve only assigned me 3 months later”.
The person they had initially asked to assess the car found no damages to the engine, after they try fixing the car, they car damages and only then, do they lodge for an investigation? 3 months of inconvenience for me?
AG
Aya G's update17 Jun 2022, 11:53
Reviewer Update
It’s like they don’t even care.
When I spoke to the guy investigating the accident, his response was “Yeah man, I don’t even know why they’ve only assigned me 3 months later”.
The person they had initially asked to assess the car found no damages to the engine, after they try fixing the car, they car damages and only then, do they lodge for an investigation? 3 months of inconvenience for me?
When I spoke to the guy investigating the accident, his response was “Yeah man, I don’t even know why they’ve only assigned me 3 months later”.
The person they had initially asked to assess the car found no damages to the engine, after they try fixing the car, they car damages and only then, do they lodge for an investigation? 3 months of inconvenience for me?
AG
Aya G's updateReviewer Update
17 Jun 2022, 11:54I literally get a headache thinking about this incident.
AG
Aya G's update17 Jun 2022, 11:54
Reviewer Update
I literally get a headache thinking about this incident.
Hollard Insurance's replyOfficial
20 Jun 2022, 08:22Hello Aya
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback.
Regards
Hollard Insure complaints.
Regards
Hollard Insure complaints.
Hollard Insurance's reply20 Jun 2022, 08:22
Official
Hello Aya
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback.
Regards
Hollard Insure complaints.
Regards
Hollard Insure complaints.
AG
Aya G's updateReviewer Update
27 Jun 2022, 12:17Hello it’s beeen daysssss after i raised this incident. The status of my issue has not changed or resolved. I still don’t have my vehicle back. The inspectors are struggling to obtain their evidence due to their delayed response time. Wow like this is shocking and disgusting
AG
Aya G's update27 Jun 2022, 12:17
Reviewer Update
Hello it’s beeen daysssss after i raised this incident. The status of my issue has not changed or resolved. I still don’t have my vehicle back. The inspectors are struggling to obtain their evidence due to their delayed response time. Wow like this is shocking and disgusting
AG
Aya G's updateReviewer Update
27 Jun 2022, 12:19The consultant who was initially assigned to my complaint is on leave. My complaint was clearly not reassigned - which for me directly translates to “you are not being prioritised”.
AG
Aya G's update27 Jun 2022, 12:19
Reviewer Update
The consultant who was initially assigned to my complaint is on leave. My complaint was clearly not reassigned - which for me directly translates to “you are not being prioritised”.
AG
Aya G's updateReviewer Update
27 Jun 2022, 12:19How do i escalate this further??
AG
Aya G's update27 Jun 2022, 12:19
Reviewer Update
How do i escalate this further??
AG
Aya G's updateReviewer Update
05 Jul 2022, 09:06Hi today is 05 July 2022 - The ombudmans' case is closed because: Hollard gave me a courtesy car for 10 days - just to state that they've resolved my case.
That is not the case!!!
I still don't have my car or courtesy car.
I still haven't obtained feedback from the complaints department.
My case was meant to be finalized on 04 July with feedback to be provided by 04 July before COB - still nothing.
Instead im being told to continue being patient??
That is not the case!!!
I still don't have my car or courtesy car.
I still haven't obtained feedback from the complaints department.
My case was meant to be finalized on 04 July with feedback to be provided by 04 July before COB - still nothing.
Instead im being told to continue being patient??
AG
Aya G's update05 Jul 2022, 09:06
Reviewer Update
Hi today is 05 July 2022 - The ombudmans' case is closed because: Hollard gave me a courtesy car for 10 days - just to state that they've resolved my case.
That is not the case!!!
I still don't have my car or courtesy car.
I still haven't obtained feedback from the complaints department.
My case was meant to be finalized on 04 July with feedback to be provided by 04 July before COB - still nothing.
Instead im being told to continue being patient??
That is not the case!!!
I still don't have my car or courtesy car.
I still haven't obtained feedback from the complaints department.
My case was meant to be finalized on 04 July with feedback to be provided by 04 July before COB - still nothing.
Instead im being told to continue being patient??
AG
Aya G's updateReviewer Update
05 Jul 2022, 15:14Every time i call my broker - Proficient Solutions - I am told that Hollard is in a team discussing this matter. This has been the case since last friday (01 July 2022).
Please respect me guys - I have been inconvenienced by this in so many ways:
1. I couldn’t attend a family funeral because i had no car
2. I have to spend at least R290 daily for transportation - because there has been no considerations in providing a courtesy car until all of this is resolved - nope obviously they don’t care. WHAT MATTERS ARE THE DEBIT ORDERS - which have been going out without any fear of contradiction.
I LITERALLY GO TO BED WITH A HEADACHE OVER THIS MATTER!!!!!
Please respect me guys - I have been inconvenienced by this in so many ways:
1. I couldn’t attend a family funeral because i had no car
2. I have to spend at least R290 daily for transportation - because there has been no considerations in providing a courtesy car until all of this is resolved - nope obviously they don’t care. WHAT MATTERS ARE THE DEBIT ORDERS - which have been going out without any fear of contradiction.
I LITERALLY GO TO BED WITH A HEADACHE OVER THIS MATTER!!!!!
AG
Aya G's update05 Jul 2022, 15:14
Reviewer Update
Every time i call my broker - Proficient Solutions - I am told that Hollard is in a team discussing this matter. This has been the case since last friday (01 July 2022).
Please respect me guys - I have been inconvenienced by this in so many ways:
1. I couldn’t attend a family funeral because i had no car
2. I have to spend at least R290 daily for transportation - because there has been no considerations in providing a courtesy car until all of this is resolved - nope obviously they don’t care. WHAT MATTERS ARE THE DEBIT ORDERS - which have been going out without any fear of contradiction.
I LITERALLY GO TO BED WITH A HEADACHE OVER THIS MATTER!!!!!
Please respect me guys - I have been inconvenienced by this in so many ways:
1. I couldn’t attend a family funeral because i had no car
2. I have to spend at least R290 daily for transportation - because there has been no considerations in providing a courtesy car until all of this is resolved - nope obviously they don’t care. WHAT MATTERS ARE THE DEBIT ORDERS - which have been going out without any fear of contradiction.
I LITERALLY GO TO BED WITH A HEADACHE OVER THIS MATTER!!!!!
AG
Aya G's updateReviewer Update
05 Jul 2022, 15:15OHHH I also haven’t been able to get ahold of the consultant who was assigned my complaint.
It’s been 48 hours of trying to reach her via telephone or email.
It’s been 48 hours of trying to reach her via telephone or email.
AG
Aya G's update05 Jul 2022, 15:15
Reviewer Update
OHHH I also haven’t been able to get ahold of the consultant who was assigned my complaint.
It’s been 48 hours of trying to reach her via telephone or email.
It’s been 48 hours of trying to reach her via telephone or email.