Hollard bad service provider

This is thee worst service provider EVER, if you not holding on the line for +-20 minutes to speak to an operator, you are then speaking to a call centre agent who is clueless with a bad attitude. I bought a cell phone at Game at Game City shopping centre, I got Hollard insurance for my cell. My cell phone had a problem, I took it back to Game where I was told I should call the insurance people to come and fetch it from me as the repairs are not done at Game. I waited for over a month for the people to come fetch my cell phone, when they did I was told to pay some money for the repairs I did. I have had to call all the time to hear the status of my cell only to be told I need to pay more money because my insurance had not been paid. I was asked to write an email as to why I missed a month on my policy and I did. Today I was put on hold for 20 minutes when I called to find out what the problem was, eventually I spoke to some rude girl who said I should pay my premiums and when I kept asking her how much because she was explaining nonses she eventually hung up on me. I hope no one uses this useless service because it is a **** with rude untrained agents