Hollard at Mall@Carnival

<p>Branch at Mall@Carnival has the most poor service i have ever received, i went there to update my policy in January and was told by a lady their that all the changes were done. I got no new documents and went to follow up last month. I was told my policy was cancelled in error by the same lady who had to make changes. She advised she would fix it and call me back in two days, 4 days later i called in and was told they had no feedback, i asked for the manager and explained what had happened. He was quite arrogant about the fact that my policy had been cancelled in error and proceeded to tell i'd get a call once this error has been rectified. To date, i have received no feedback nor call from anyone at the Mall@Carnival branch. I took out this policy to cover my family member should something happen to my loved ones and clearly the staff at Mall@Carnival do not care about me and my family.</p>