Hollard Assessors no longer needed?

<p>I recently had an accident in my Mercedes CL63AMG 2008 model. I pay R1228.50 to insure my car comprehensively which according to Hollard is worth R702 000. I had the car assessed by a Hollard assessor who agreed the bonnet had to be replaced due to the aluminium being torn. The panelbeater I wanted to use was NOT Hollard approved but I could have signed a disclaimer. Long story short, I could not get hold of the panelbeater due to him moving premises and the phone lines being down. I then asked Hollard to recommend a panelbeater approved by them, so that the claim could be sorted out timeously. My car went to Fred's Autobody in germiston, who sent me a message about 2 weeks later to say that my car was going in to be sprayed. I then knew that a "patch job" had been done to my car as I know it takes a while to order a bonnet which I believe comes from germany. I then asked Fred's if a new bonnet had been put on and was told that he knew a "very good" aluminium welder who had fixed the bonnet and it looked good as new! I was also told that they could source a "2nd hand" bonnet from Pretoria but they advised against it. When I asked that this be done, it was retracted and I was told to accept the patch job as this is an "old" car and they have the right to settle the claim as they see fit be it 2nd hand parts or patch work. I do not wish to receive any reply to this from Hollard as I have heard all their stories. I write this to warn people against being insured by them! My car is worth R700 000 and I pay R1200 odd so that I can accept 2nd hand parts or worse a patch job. Read the fine print people because no matter what you pay you will definitely not recieve the service you are paying for! Well done to Fred's Autobody who obviously also saw an opportunity to score some money from this claim by doing the patch job to my car.</p>