Hollard, another ******* insurance company. Take your premiums, tell you they will refund the premium and then "go into hiding"

I put in a claim for a vehicle and was given the name of an approved dealer, unfortunately that dealer was only able to repair the vehicle in 8-9 weeks as "parts were unavailable" I subsequently had the car repaired elsewhere. Hollard agreed to pay the claim upon receipt of certain documents which were given to the insurer. The vehicle has subsequently been sold hence the need to have the repairs done quicker than the 8-9 weeks. Hollard and there merry gang of assessors are now delaying with every single excuse under the sun. They want to do a vehicle inspection, fine the vehicle is in the northern cape, fly your assessor there and spend R15k to view the vehicle in order to refund me R9800?? Seems like Hollard is just another ******* insurance company.

Below is the email....can I get hold of Thabo??? NOT A CHANCE.

Hi Fezile,

The above refers.

I will have to agree with David, we have processes to follow and same have to be adhered to hence we authorized repairs with our preferred panelbeater.

Our insured cannot do as they please and turn back and cry foul.

Please note that we will certainly refund the client but only on-receipt of the required documentation and note that this should not be construed as a precedent for future claims of this nature.

Trust you find the above in order.

Many Thanks & Kind Regards

Thabo Lekotoko.