RN
Reshay N

1 reviews | Active since Apr 2021

12 Jan 2024, 19:17

Hollard and Sedgwick

We are insured with Hollard.

In July 2023, our house caught on fire and majority of our belongings have been destroyed.

Hollard appointed Sedgwick as the assessors for this matter.

To be honest, it has been a nightmare dealing with them.

I do not wish to go into detail at this stage, however, 6 months later and we are still not back home.

Hollard appointed a service provider to collect us goods to clean and determine whether they are salvageable or not, the first meeting we had was this past Wednesday, which was abruptly ended due to Sedgwick’s representative being on a phone call with other “work” related issues.

I cannot seem to find Sedgwick on this platform, however, Hollard is aware of the situation, as they are copied in on emails.

I would not recommend anyone to insure with Hollard or take the bad service that Sedgwick has provided.

0
Replies (3)
Hollard Insurance
Hollard Insurance's reply15 Jan 2024, 08:08
Official
 
Hello Reshay
 
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.  
 

To assist you further, kindly provide the policy number and claim number.


 Regards
 Hollard Insure Customer & Broker Experience team v
RN
Reshay N's update15 Jan 2024, 09:46
Reviewer Update
ASI***

AUM20678A
Hollard Insurance
Hollard Insurance's reply15 Jan 2024, 11:08
Official
 
Hello  Reshay
 
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

 Regards
 

Hollard Insure Customer & Broker Experience team.