Hollard and Naked let's people ***** from their cars and do nothing about it and ignore their clients

Halo,

This was not a poor experience. It was the worst. I've never seen any insurance give so little care to their clients who had been ****** from.

They've been looking into this for 2 months. Impossible. I'm being ignored.

I was so nice and friendly when I first submitted this complaint. And look where I ended up.

Complaining and bad mouthing your company because your employees completely disregarded me as a client who had a very severe case. This was not just a simply scratch, items was ******. This is a serious matter.

Not angry at you as the marketing person, but very upset that no one did anything about my car that had items ****** from.

You told me you will reach out to me, and gave me 5 days as an expectation to receive a response from your company.
Yet I never received any response or assistance.

Over the course of the past month, I have sent more than 20 emails seeking assistance and resolution to a critical matter involving my insurance claim. Regrettably, I have not received any meaningful response or assistance from your company. This prolonged lack of communication has left me feeling neglected and unsupported during a time when I expected my insurance provider to be of utmost assistance.

The crux of the matter is that your insurance company employed a contractor to perform repairs on my vehicle. However, instead of resolving the issue, the contractor in question stole items from and off my car. This incident is not only deeply distressing but also a matter of serious concern. What adds to my bewilderment is that I have been informed that similar incidents have occurred with other policyholders recently, which raises serious questions about the quality and reliability of the contractors you are using.

It is essential that this situation is addressed promptly and effectively. I implore you to investigate this matter thoroughly, as it appears to be indicative of a systemic issue within your claims process and contractor selection. This not only puts your company's reputation at risk but also leaves policyholders like me in a vulnerable position.

I kindly request that you provide me with a clear plan of action to resolve this issue. Additionally, I would appreciate your assistance in documenting and collecting evidence related to the incident for potential legal action. This situation is unacceptable, and I believe it is essential to bring it to light to prevent further occurrences and to uphold the integrity of your insurance company.

I look forward to your prompt response and assistance in addressing this matter effectively.

To the Public,

I am writing this letter to share my unfortunate experience with Naked Insurance and Hollard Insurance. I believe it's essential for the public to be aware of how they treat their clients.

I was involved in an accident, and Naked Insurance arranged for a towing company with a known history of theft to transport my vehicle. Unfortunately, items were ****** from my car during this process.

The most distressing part of my ordeal is the unresolved issue I've been facing for over five months. My car's two front tires were replaced with worn ones by the towing company, and despite my numerous attempts to resolve this matter with my insurance, I encountered a series of challenges.

Initially, my emails went unanswered, and I sent approximately 15 to 20 of them. When they finally responded, I was kept in the dark repeatedly. Subsequently, they claimed I didn't have enough evidence to support my claim, despite having photographic evidence of my tires' condition before and after the incident. Now, they refuse to provide assistance and insist that Hollard should help me. It's important to note that Naked Insurance is my insurer, and they have an obligation to assist me in such situations.

Regrettably, Hollard Insurance has also ignored all my attempts to communicate with them.

It is perplexing how insurance companies can evade their responsibilities in such a manner. My aim in sharing this experience is to urge the public to exercise caution when considering Naked Insurance or Hollard Insurance. If you ever find yourself in a situation where one of their service providers is involved in theft or lacks the necessary experience in handling vehicle repairs, you may face the same issues I have encountered – being ignored and denied the assistance you rightfully deserve.

I hope that my experience serves as a cautionary tale and encourages these insurance companies to improve their client services. No one should have to endure the frustration and neglect that I have experienced.