Hollard and Game cellphone insurance

<p>I bought a cell phone some years back at game for an amount of R3000.00, i was the adviced to take insurance to cover my phone which i did, a year after that i lost my cell phone and i claimed to the insurance and my phone was replaced and i was happy, i then lost my phone again and when i claimed i was told that my phone has been discontinued and i will be replaced with a Sumsung J5, i also agreed to that.</p> <p>a few weeks back i lost the J5 and when i sent in my claim i told them i dont want to be replaced with a Sumsung J5 because it gave me problems, i explained to them that the battery does last long and that it over heats and changes its shape. i said to them im willing to take the Huawei P9 lite and if i have to pay more to cover the difference im willing to do so. but im being told that i have to take the same model that im covered for if it is still in the market, so my argument with them is that initially i was not insuring a J5, that phone was a replcement and i was not happy with it.</p>