Hollard and finrite. Get your honesty and integrity on.

This is getting ridiculous now and I think our best course of action is to take them to either small claims court or the consumer ombudsman. My husband insured an IPhone 8 Plus with them about 2 years. During the insurance application process we were told it is for repairs or theft. Here is where it gets interesting.

He took the phone in for repairs and did not hear from them. Whenever he would call the call center by himself or have Edgars staff do it for him, someone at the call center would answer and drop the call as he started explaining himself. He then took to hellopeter before he was called and the claim was processed and the handset was taken to repairs.

Here is where it gets even more interesting. My husband kept following up eventually the handset was returned to him. We got home and he charged the phone but the phone was not getting his commands, the phone would dial numbers, freeze and open random apps. We took to istore at Brooklyn mall immediately and they told us it had not been taken to them for repairs. Come on! Everyone knows that iPhones are repaired at istore. Where did they take the phone? Istore ran a diagnostic test for us and told us that it was ambient light sensor was not working and it had a ghost touch. None of those can be fixed. Mind you we took the phone in for a broken screen. The test cost us R200 and of course time at the mall. My husband scanned the report and emailed it to finrite telling them everything. They rep**** saying that they would fetch the phone. Whatever that means. It has been a month now and the phone is sitting in a desk drawer. Guys you are still taking our premiums but you failed to honor your part of the contract. This is ********* and not faith. Help us or we will have our day in court.