Hollard and BroLink are the WORST

I have been trying to get my claim sorted for almost a month now. I was on this platform last week and I only got feedback two days later to let me know that the report from the adjuster is not with the administrator. I called the loss adjustor and she advised me she sent the report late November to Hollard. Today is the 07/12 and still no one has the report. I was sent an email Friday and was told by Monday )yesterday) I will receive feedback. Not even an email or a call was made to me. I work in the servicing insurance industry myself and when you don’t have feedback the least you can do is to call the client and advised them you don’t have feedback and you will call again tomorrow. There at Hollard no one gives a rats a** about me and the fact that I am social media influencer and without my phone I am losing income. We are working from home and vpn requires a cellphone, no ones care about those things. I spoke to Nhlanhla now and she could sense from my voice that I want to cry and I am really tired. I have never experienced such in my life and I don’t know what to do anymore. This is not even a lost phone it’s a damaged phone. I really wish they could give me my phone back since they refuse to help me .