JH
Johan H
1 reviews | Active since Jul 2023
29 Jul 2024, 09:58
Hollard ********* and
Been with Hollard insurance since 2015 for holiday house building insurance Increased insured limit in May 2024 for the building content - no issue and premium adjusted Decided to move my holiday content insurance to Hollard. received a quote on 7 July Decided to accept the quote. Now I was informed that they are not willing to insure my house and content and will issue 30 days notice on my building insurance if i do not also move my primary residence insurance from Standard bank to to Hollard........ underwriting rules apparently changed...really!! Also contacted the Ombudsman DO NOT USE HOLLAD INSURANCE EVER
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Replies (3)
Hollard Insurance's replyOfficial
29 Jul 2024, 10:30 Hello Johan
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply29 Jul 2024, 10:30
Official
Hello Johan
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
JH
Johan H's updateReviewer Update
29 Jul 2024, 13:41Just received your email with the 30 days notice cancelling my policy.
JH
Johan H's update29 Jul 2024, 13:41
Reviewer Update
Just received your email with the 30 days notice cancelling my policy.
JH
Johan H's updateReviewer Update
30 Jul 2024, 08:25Nobody contacted me "shortly" to date
I have canceled my policy with immediate effect and moved to Standard Bank Insurance
I have also lodged a complaint with the ombudsman
I have canceled my policy with immediate effect and moved to Standard Bank Insurance
I have also lodged a complaint with the ombudsman
JH
Johan H's update30 Jul 2024, 08:25
Reviewer Update
Nobody contacted me "shortly" to date
I have canceled my policy with immediate effect and moved to Standard Bank Insurance
I have also lodged a complaint with the ombudsman
I have canceled my policy with immediate effect and moved to Standard Bank Insurance
I have also lodged a complaint with the ombudsman