Hollard 3rd party complaint

I don’t think this company needs rating as it is the worse ever! It’s been 2 weeks now and I’m still awaiting an answer from the consultant that is handling my claim this is so madness. They could’ve gained a client but instead they dragging themselves down with the poor service I’m receiving. As a 3rd party u can see that this is the worse place to have insurance with so I know now when looking for insurance never to even look into that direction.

I tried calling spoke to a consultant and then get told a assessor is appointed to my claim but still no phone call or email nothing this is ridiculous communication and then i asked to be transferred to the consultant that is handling the case and then the phone get dropped. Pathetic service really pathetic!

This is really pathetic service as a Third party that I’ve been receiving and I’m really not letting this go. The assessor has been to inspect my vehicle and the paperwork has been submitted to the insurance on the 4/01/2024 I have not received any form of communication from Hollard since December and this matter is being dragged unnecessarily if no settlement is given soon I’m escalating this matter further it’s not fair for me to wait this long as this accident was not even my fault! Minus minus minus zero stars!

I just got off the phone with hollard and they telling me that the consultant working on my claim as a 3rd party is not available today as she is off and I’m expecting answers about the claim! I’ve had enough of this bad service my vehicle is badly damaged and HOLLARD is not coming to the party with my settlement now they say that they awaiting their client to pay the excess and now they telling me about a assessor when he has been here two weeks ago! I want answers and I want them soonest this company is the worst place on the planet people need to think twice of taking out insurance with them! I’m definitely escalating this matter further as I was just giving them this courtesy call by hearing when I should expect my settlement, but they taking me for a ride I’m escalating this matter today.

You guys keep on saying that your customer resolution team is currently looking into this matter but nobody is contacting me whatsoever pathetic service is an understatement! You guys don’t know how to even accommodate the 3rd party (that would be me) and that says it all about this insurance company ! No feedback , no communication and definitely no settlement yet!

Very disappointing I’ve called again and the consultant that is handling my claim as a 3rd party is not available when I call everytime and then you guys keep telling me sorry to hear about my poor experience I’m receiving but not helping me get my settlement by asking the consultant when their client will be paying his excess she can be on training everytime I call her so how will she be getting me answers when she’s on training! Ridiculous is the word and poor and pathetic service!

Hollard the clients has paid his excess and I’m not even getting a phone call to settle this, how is this even possible for this company to this unprofessional ? It’s not nice because they could’ve gained a client but instead they showing their colours by slow response and not keeping someone in the loop. Pathetic service that I’m getting as a 3rd party.