Hollard - 3rd party Claim

I currently have a car insurance with Hollard. Had an accident in November 2017 and was hit by a third party. On my first contact I was informed by Hollard that they will claim from the 3rd party including the excess. My was authorised to be fixed, thereafter I followed up with Hollard on the status of my claim being refunded and was told it takes 3 months. I called Hollard on 18 March 2018 @ 11h34 and spoke to Ntombi who transferred me to Charlotte. Charlotte informed me that Willhemina is handling my case and unfortunately out of office however she will send Willhemina an email to call me and copied me on the email as well. I have had no call from Willhemina unfortunately to the extent that I called Hollard again on 17 May 2018 at 15h38 to speak to Willhemina and was again told she is out of office. I then asked to speak to a supervisor and was told that they have already left at 15h30 because they start work at 07h00. I spoke to Vuyani who promised to have the Team Leader on shift to call me and to date nobody has called. Sadly I ensure that my monthly payments are up to date however this is the kind of service I get from.