MM
Makhutha M

1 reviews | Active since May 2010

11 Apr 2019, 11:26

Hollard

Never take extended motor warranty with hollard. Hollard is refusing to fix my engine after it has mixed oil with water. 1st of all they **** to me about the manager been in a meeting when I requested to speak to someone senior. 2nd they told me that the manager had an emergency so the manager left after the meeting. 3rdly I was told that they (manager) will contact me the following day in the morning and this was on a Monday (8th of April 2019) and to date ****h April 2019) nothing from the manager. 4thly I complained to their complaint department and I got a response on Tuesday (9th April 2019) stating that I will be contacted shortly and I was never contacted until I called them again. 5thly the claim department doesn't want to talk to me and Elizabeth Legodi **** to me saying that they have reviewed my complaint and it is fair.

The main damage is a pipe that they found a hole on and now they can only cover the overheating. My car never gave me any problems as It has a full service history. Hollard please stop selling us lies and pay up to what we have taken.

Now all the claims team are in a meeting and all the complain department managers are out on a meeting. So currently no one wants to speak to me at hollard.

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Replies (1)
Hollard Insurance
Hollard Insurance's reply15 Apr 2019, 13:41
Official
Hello  Makhutha Brian 

Thank you for contacting us. 

I am sorry your claims experience prompted you to contact us with a com plaint. 

Our team will be in contact with you regarding your claim. 

Kind Regards

Lynne Lawrence
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