Hollard

<p>So to date I have still not received feedback from Hollard with regard to cancelling the cellphone insurance that was offered to me last September when taking out a cellphone contract at Game , and because Hollard has managed to track down my new bank account number to debit once again , I decided as my last attempt to contact the call centre at a Hollard branch . I miraculously got through within minutes . I spoke to a consultant by the name of Khanyisile who advised that I have to give a months' notice to cancel the insurance policy . Naturally I disputed that ,stating that after paying for insurance that I have no use for ; insurance that was as per Hollard via sms to be cancelled on the 30.09.16 ; and the fact that Hollard obtained my new banking details without my authorisation or permission ,I want that policy to be cancelled with immediate effect. She then advised that was only possible if I go to my bank and stop the debit order at my bank . I was not happy with that as I am sure that I would incur bank charges for that request . I have been paying Hollard for absolutely sweet nothing and have had enough . Now I was actually going to stop the debit order at my bank , but realized that may just be quite stupid of me to adhere to a company's request who to date could not be bothered to fulfil mine . I can only hope Hollard reimburses me ,if not , I will take legal action against them as I advised the consultant . People need to be made aware if they don't know or have not experienced this kind of service already.</p> <p> </p> <p>Seriously ****ed off and highly disappionted!!!</p> <p>Joshlynn Stuart</p>