Holland insurance

Hello Peter My car was involved in an accident in August with a Hollard client (Sand and Stone) The client said I should make a claim with Hollard of which I did. Submitted all documents including pictures and quotations. I can't believe I am still fighting for the settlement. My vehicle is up to now not fixed. I'm being sent from pillar to post. Worst my vehicle is a business car. I have lost clients and business in some instances as you know e-hailing does not want damaged vehicles furring passengers. I have spoken to Audrey and Chantelle on ***. Their assessors keep on offering less than quotation sent to them. My boot mechanism is damaged, paint work affected, scratches on head lights and emblems damaged. They are offering R8000 instead of R10500 which was lowered from R16000 I'm so disappointed with Hollard, such a reputable company. Your assistance will be appreciated in this regard. Charlotte