Holland insurance

My car has being in for repairs since the 12 January 2023 till date. I have to constantly remind the insure consultant to give feedback on the status of the vehicle and even going extra mill to call the service provider to advise on the progress with the vehicle. I have eurocars(car hire) constantly reminding me about the expiring date and when I’m bring their car back ,or have to pay the penalties. I called Magaute Molamu on Thursday last week as usual to remind her about euro cars due date which was that Friday ,she put me on hold and later confirmed that the catersy will be extended to Tuesday(21 Feb) and my car would be ready for collection probably on Monday the 20th and someone would call to remind me to collect the car. No one called me on Monday the 20 until I called the service provider myself Yesterday to follow up and I was told that, they will pass the message to the work shop manager to advise by end of day on the progress ,nothing happened until today. I today called Magauta as a follow up regarding the euro car since it was due today simce I haven’t had from the company we’re my car is being repaired,she was not available and no one knew her whereabouts today. I then spoke to Rachel around 11am who promised to follow up and give feedback around 13:00pm ,she never called until I called worried about the time of returning the car to euro cars. I was told that there’s no one in the claim department to give feedback about my previous call and to advise on the progress of my complain. They last coments which were updated by Rachel claiming that the company is in contact with me via WhatsApp with the progress of my vehicle and they will also advise on collecting a cartesy car from them if my car wasn’t t ready for collection which was not the case. I’m sitting confused not knowing what to do at the moment.

I’m really disappointed with the service of Holland,I have been a client for years but in the past three years I have experienced bad service constantly .