HOL-230707-01 24

Good day

Hope this email finds you well .I am writing to address a concerning issue regarding the recent service I received for my car at Alberante . Unfortunately I am extremely dissatisfied with the result as there are noticeable patches of light silver and dark , creating different shades of silver on my vehicle . The colours do not match which is disappointing .

I understand that I have previously expressed my concerns about the vehicle, and I was informed that Hollard did me a favor by approving it despite the fact that their assessor informed Alberante that my vehicle had been worked on by someone else. I want to emphasize that my car was bought brand new in March of 2023, and any previous repairs were carried out by Renew it Sandton under CIB. Subsequently, I switched to Inscon Hawkins, who later transferred me to Hollard. In December of that year, my car was maliciously damaged, resulting in scratches throughout the vehicle.

Considering the time that has passed since the incidents, including the Christmas and Easter holidays, I am disappointed with the way Hollard has handled these matters. I find it difficult to comprehend why I would lie about my vehicle, especially when it appears that Hollard believes they are doing me a favor by simply requesting Alberante to polish it. This situation has caused me significant stress and has negatively impacted my experience as an insured customer with Hollard.

I kindly request that this matter be investigated thoroughly and that appropriate actions be taken to rectify the issues with my car. I value my investment and would like it to be restored to its original condition. Please ensure that this email is directed to the appropriate individuals who can address my concerns promptly.

Thank you for your attention to this matter. I hope for a quick resolution.