NK
Nokuthula K
1 reviews | Active since Jun 2013
05 Aug 2015, 15:51
hi
As I bought a vodafone tablet at Game stores a sales rep came to me and ask me if I want to take insurance for my phone I agree. she only told me its only R45.00 a month but I recieve an sms at the end of the month its says I am going to pay R75.00 I phone holland customer care center they say it was an arror they going to refund the different of R30.00 but as in today they didnt do that they are not even taking my calls when i'm trying to call them
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Replies (1)Hollard Insurance's replyOfficial
06 Aug 2015, 10:07Hello Timto,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply06 Aug 2015, 10:07
Official
Hello Timto,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
