HAVOC!!!!LOOPHOLE SEARCHING KIND OF SERVICE!!!SLOW RESPONSE OR NO RESPONSE ;HOLLARD MAKING MY LIFE HELL

BELOW IS THE EMAIL I WROTE TO HOLLARD THIS MORNING AFTER I NOTICED THAT NOONE IS CALLING ME. I AM TIRED OF THIS KIND OF TREATMENT. IT SEEMS TO ME THIS COMPANY DOES NOT WANNA ASSIST WITH MY CLAIM AND IF THAT OS THE CASE WHY NOT SAY IT OUTRIGHT? FOR EACH THING I AM THE ONE WHO CALLS OR SEND AN EMAIL. I WAS PROMISED LAST WEEK AFTER MY COMPLAINT ON THIS PLATFORM THAT MY CLAIM WILL BE LOOKED INTO. THURSDAY AND FRIDAY PASSED BY WITH NO WORD. HOW DO YOU WANT 2018 SERVICE RECORDS IF MY CAR BROKE DOWN ON 2 JANUARY 2018? WHEN I EXPLAINED THIS, NOW AM TOLD OF 2017, 2015. 2016. I EVEN ASKED CITROEN TO BE THE ONE SENDING THIS TO THE MECHANIC SO THAT HE SENDS ALL REQUIRED DOCS AT ONCE. THE NEXT THING THEY WERE NOW INCLUDING THIS 2018. IT IS JUST CRAZY. HAVOC. SLOW SLOW. IF HOLLARD WANTS TO USE ANYTHING AGAINST ME FOR NOT ASSISTING LET THEM DO SO AND I WILL TAKE IT FURTHER I CANNOT PAY PREMIUMS EACH MONTH AND WHEN TIME COMES TO BE ASSISTED, AM TOLD OF THIS AND THAT, AND ASKED TO WRITE AN EXPLANATORY EMAIL, WHICH GETS AUTOMATED RESPONSES. AM STRUGGLING WITH TRANSPORT, PAYING PEOPLE OR METER TAXIS TO TRANSPORT ME, YET A CAR HIRE OPTION IS INCLUDED. WHAT THE HELL IS IT IN FOR IF AM IN THE THIRD WEEK WITHOUT A CAR? IT IS DEPRESSING. AM DAMN TIRED OF THIS!!!!! WHY CAN'T THEY ASSIST ME WITH A HIRED CAR SO LONG THEY ARE BUSY MAKING THEIR OUT OF DODGING THIS CLAIM? IT IS JUST BAD.

Good morning

After numerous attempt of trying to get help, I found myself again being the one making calls to find out what is actually happening. All requested documents were sent. Including records of service that were directly sent from Lambons in Bloemfontein. I always do my service for each year, at the beginning of a new year the first week if dates are available or second week of January if I had to be at work on the first week. Reason being that, I work until the last week before Christmas at work and must be back the day after new yer. As a result, my car service falls on or is due around those times. You will even see that on the dates for 2015 to 2016.

I wish to bring it to our attention that, my car was due for service for 2017 and as explained above, was supposed to be booked in for service in the second week of January 2018 for 2017 service. My car broke down on 2 January 2018. Therefore, there is no way that there was gonna be a service record for 2018 as it was just the second of the new year, 2018. There was no way that a day after new year there can be, besides, I had to report for duty on the 3rd.

It seems to me the insurance is not willing to assist me, each time I get to know about an outstanding document it is only when I make a call. My emails are not being responded to, only if I send something, then another thing is needed. I was told the mechanic must send an email that says the car is stripped for you to send an assessor. That was done on the same day. The next day your office asked for the same things and even confused the contents of the fault report with parts that are not mentioned in the quotation.

Am I being set for a caught out here for the insurance not to pay or what? What is happening?I pay for this service and expect to be treated professionally, yet it looks like only loopholes are being searched for to deem the claim unsuccessful. Am tired of this. I have no car, I asked about the car hire option. I was told it will be done after documents are sent. Now documents are sent, am told of writing an email to explain my service records. Was I not supposed to be having a mode of transport in the meantime whilst you are busy assessing the claim? Of what help is it then that car hire is there but for 3 weeks I am without a car? For God's sake it is a hired car and not a bought car, it has to go back after use. Is it then so difficult too to be assisted with this just because Hollard is not processing my claim?

Should I not have called this morning, when was I gonna get a call? It is totally not acceptable to be serviced this way. I wish to be assisted.