Haven't received any feedback on claim in a week.

After my policy has been shifted from about 3 different companies in order for me to claim the deposit I was so confidently assured I would receive if my car was to be written off, and leaving email messages requesting feedback, as well as calling and not being put through to the correct department, my call was transferred in circles about 4 times, after which I called the IUA and a helpful woman by the name of Faaiza also sent an email to Hollard, copying her manager in, I still haven't received word for my claim. Hollard says the IUA is managing the claim, and the IUA has cancelled the policy and tells me Hollard insurance is managing my claim. My certificate expressly states \Hollard Shortfall & Deposit Protector"I am at the point where I need the money now"