Hassle to get my Car Hire benefit

My sister passed away last week, I submitted my claim to Hollard on 07 Nov. Since last week I have been calling them enquiring about the car, however they've been giving me run around. Sadly I did not make any means because I thought this will be at least ready by Friday. Not knowing I am fooling myself. I spoke to many consultants. Zintle,Mduduzi,Shaun ngubeni... You name them... always they give me a Avis number to call for the car they have booked for, but when I call Avis has nothing for me. I am so disappointed in Hollards Service mind the airtime I have spent. Adding the stress to my burdens. I am considering to even switch to a better Funeral cover. As during my mother's passing we went through the stress of receiving the money only a day before the funeral. I hate to say your service is the worst I have ever see in my entire life.