FR
Fulufhelo R

1 reviews | Active since Apr 2023

18 Apr 2023, 12:42

Hallard insurance is so poor when it comes to client service

Hallard insurance authorised my claim and agreed to fix the rim as it formed part of the damages and when the panel beaters requested for additionals pertaining to suspension insurance declined that but they agreed that the rim was damaged and this damages were also on the suspension seen through wheel alignment.

The estimator Eric is so unprofessional, he literally told me i am not important after he put me on hold without permission for five minutes and he didn't call nack, when i call nack that's when he informed me that he put me on jold because he had important call to answer.

Such a poor service you give to people, taking advantage of people.

0
Replies (3)
Hollard Insurance
Hollard Insurance's reply19 Apr 2023, 11:25
Official
 Hello 

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

In order for our customer resolution team to assist please can you provide us with a policy number and claim number.

Regards 

Hollard Customer & Broker Experience Team 

FR
Fulufhelo R's update19 Apr 2023, 11:36
Reviewer Update
Claim number AZM02409
Policy number AZP08604
Hollard Insurance
Hollard Insurance's reply20 Apr 2023, 13:46
Official
 
Hello 

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution team is busy looking into your complaint and will contact you for more information regarding your experience. 

Regards 

Hollard Customer & Broker Experience Team