Hail/Tornado Damage

My car has been in for repairs for an extremely long time now. I was caught in the middle of the Hail storm- wreaking havoc in it's path only to find out TODAY that the assessor Chris Boaz from HOLLARD does not THINK that the hail storm could have also caused some scratches to my vehicle! BWHAHAHAHAHA nice one Chris!! did you know that people DIED in the storm/tornado on the 10th of OCTOBER? and you do not THINK that it could have caused scratches/dents/damage to my vehicle? Just to understand you correctly? Powerful winds that uprooted trees, pieces of material flying through the air can not cause scratches to my BRAND NEW vehicle? (6000KM on the clock?) I am going to fetch my vehicle TODAY from VDS panelbeaters, whether my car is ready or not. I am NOT waiting another day longer. You can go do your investigations about the 10th of October and we can proceed with this claim in 2018 again. I am not going to wait ANY longer.

Be sure that the ombud will hear about this!