Grossly falsified statements and unprofessional behavior by Hollard...

Good Day,

I would not advise anyone to use the services of Hollard Insurance, and if you are an existing customer, please read below in order to result in justice.

I have experienced extremely disappointing service obligations from Hollard in a period of 3 months in which I have been extremely patience, transparent and understanding to the due diligence.

If anyone is experiencing the same difficulties with Hollard practice which is inline with bad faith, please contact me via comment below as regulation boards and media needs to intervene against the ill-practice which Hollard is comfortable in their governance. All unsatisfied customers should draw a case against Hollard at the High Court. Hollard business practice is *********.

My matter relates to an insurance claim for my vehicle with Hollard Insurance. I have been offered a cash offer which is significantly lower than the damage value and will not facilitate the repairs required on my vehicle to bring it back to the condition it was in before the accident. This offer was sent to me over 2 months after the incident due to various investigations and delays imposed by the insurer. It has been over 3 months now.

This process had been extremely disappointing, as a corporate and deemed trustworthy reputable insurance company, you should comply with the King Report IV on Corporate Governance as well as part of the Companies Act 71 of 2008. There is no indication of any of the principles being followed - for +3 months.

Apart from all point mentioned above and in prior emails, representatives of Hollard blatantly **** to us, Hollard's professional provided inaccurate statements, technical reports were misleading and false against actual events. So until you can resolve my queries mentioned in this email and prior emails with a substantive response to finalize this case, Hollard will be liable to perform their contractual obligation to their service duties, which is to ensure my vehicle is either fixed in its entirety or written off at a respectable retail value. Hollard will also be liable to any other cost I have and will incur to conclude a fair and just outcome of the case, etc. If Hollard as a company feels their employees (you and your team involved) handled this case with gross negligence (in which I can very easily prove so) we will pursue to hold you (including others involved) liable within your personal capacity.

It is saddening going through this process and even more saddening to know how many clients may not have the resources, education or mere energy and they fall victim to such poor level of communication (apart from Desmond Chinsamy who communicated effectively within his capacity with this case) and such lack of integrity holistically. It appears you force your clients to a state of desperation in order to settle, we have to beg for feedback, beg for reports and beg for meetings - all falling on deaf ears most of the time. That's extremely unfair. It bears massive impact to the individuals, their families and possible negative impact on society as a whole due to Hollard's significant market presence. With every engagement, consider all facts and base your response and conclusion on understanding and fairness, as if it was against your parents, spouse or siblings. I can guarantee there will a conclusion and communication which exceeds the level I have experienced with this process.

To the Hollard representatives, my matter, in detail is on file for your perusal. Please contact me in order to engage a way forward.

Your attention to this matter is highly appreciated.