Grief from Hollard Car Insurance_Refund taking forever

After purchasing my vehicle I concluded cover with Liquid Capital on behalf of Hollard Comrehensive car insurance. On 11 February when I joined my account was debited with R896.86. On 3 March 2016 my account was debited with R837.46 and then again on 5 March with R2392.18. The third debit was obviously reversed because it was a second debit on one month. I then received an email stating that cover has been cancelled effective 9 February 2016. If my policy is cancelled as from 9 February 2016 then it would be logical that my premiums also be returned. In other words I had no cover all along, posing significant risk to my driving experience. I had to secure alternative cover to protect myself and my vehicle. I have been repeatedly told that someone from accounts would call me to rectify this and load a refund. I have subsequently taken out another cover. I want my money back. R1734.32 in total. Last week a gentleman from Liquid Capital called me and told me that I would receive payment at the end of April. Today is 2 May 2016 and I still wait. Between Hollard Car insurance and Liquid Capital, I will not be penalised for your poor accounting systems which have caused me enough grief because no one could explain why my policy was cancelled without my consent. Policy Number: HOL-*** Pay back the money which I work very hard for!!!!