GREEDY PEOPLE!!!!

Hello Peter, my phone broke last week and I immediately called Hollard Cellphone Insurance and they told me to deposit an access fee of R150 and fax them proof of payment and my ID I also did that on Friday the 18/09/2015. Now it is their turn to keep their promise, NO Hollard did do that. They didn't even bother to tell me they received my things, gosh no curtsey what so ever, I had to be the one calling and it was only then that the consultant started looking for my documents...what kind of a company is this, and don't give me the lame excuse of that you have too many customers. Don't bit what you can't chew. I am a paying customer you have got to help me you I need my handset fixed ASAP. It's going to be a week now and it is not picked up yet my money is in your account. This is not on. You said it takes 72 hours I seriously don't understand how you count.