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ntuthukodlame N

1 reviews | Active since Jul 2016

14 Aug 2017, 17:22

Great Service from Edith Jubane and Themba Ntaba (Claim ***) - Hollard Insurance

<p>Hi There</p> <p> </p> <p>I would like to extend a great service message to the 2 x people in the Hollard Insurance Claims Dept.<br /><br />Themba Ntaba</p> <p>Edith Jubane</p> <p> </p> <p>I was involved in a Hit and Run accident recently and needed to claim on my insurance. These 2 above above provided great service and represented Hollard extremely well in my claim. I'm a busy man, and they were "On the Ball" with keeping me up to date with the claim process and updates etc.</p> <p> </p> <p>Themba was the first person to help me on the day of the accident. He was professional and swift in handling the claim .</p> <p> </p> <p>On my follow up (can't remember what it was,) Themba was unable to assist as he was busy. Edith then took over and continued to handle the process professionally, no glitches , retelling the story, none of that drama.</p> <p>She would set up follow ups with me (and actually do it on time) . I had a problem with the panel beaters work, and he ensured that the claim is opened until my manufacturer had checked the car and had given the green light. She even organised the panel beaters to recheck my car the day after her follow up .</p> <p> </p> <p>There was so much good from these 2 that is too much to mention, but I wanted to highlight their great service in handling claims.</p> <p> </p> <p>Edith and Themba, please keep up the good work, and I hope you get the recognition you deserve from helping me.</p> <p> </p> <p>To the Hollard Team, you have me as your client still :-) (even with the increased premiums now hehehe :-)</p> <p> </p> <p>Regards</p> <p>Ntuthuko</p> <p> ********** </p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply15 Aug 2017, 10:26
Official

Hello Ntuthuko Dlame

Thank you for contacting us.

I am delighted that you received great service from Edith Jubane and Themba Ntaba.

We strive to provide good service to our customers.

Kind Regards

Lynne Lawrence

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