Great dissatisfaction to customer service

<p>Hi,</p> <p>I have been waiting for delivery of the Laptop since 2016-07-05 which your call centre team leader stated will be delivered within 3 working days. Today is the fifth day. In recent email communication with your call center team leader Patrick Forgus he promised delivery of the requested item because the item was out of stock at my nearest mall which is Southgate. Yesterday I sent through an email to him asking about the delivery and how far it is only to find that my claim has not been attended to and what I received was lip service nothing has been done, and tells me that the item I requested has now escalated to R7500. The delay was on Hollards side and not mine. I am insured for R6000 and had to top up with an additional R990 for me to get the item I requested making the total amount to R6990. Today I received email from him stating that it was on promotion the day I wanted it but who's fault is it, that there was such a delay? </p> <p> </p> <p>I am highly disappointed by the way your call center deals with claims and the way they must be followed around. Customers never miss payments but when its time to service them this is the kind of poor service they get. </p> <p> </p> <p>Please attend to this matter as I will not settle for any other Item less than what we agreed upon the day you requested I pay in R990 Top Up amount, if nothing can be done then Give the R6000 plus the additional R990 and one will use it to buy a better Item else were.</p> <p> </p> <p>Please attend to this as soon as you possibly can.</p> <p> </p> <p>Claim number :GMCML9607</p> <p> </p> <p> </p>