KR
Kent R

1 reviews | Active since Dec 2016

13 Dec 2016, 17:40

GAME STORES\HOLLARD CELL PHONE INSURANCE - PATHETIC SERVICE - DONT WASTE YOUR TIME PEOPLE!

<p>If anyone is planning to take cell phone insurance at Game Stores when buying a cellphone, PLEASE consider doing it with another service provider.</p> <p>I have been trying for 4 weeks, just to get an email responce. Email read reciepts come back as "your email has been deleted without been read".</p> <p>When you try calling the call centre to inquire, your AVERAGE WAIT TIME - BEFORE YOU DROP THE CALL WITHOUT SPEAKING TO ANYONE IS 25 TO 35MIN.</p> <p>So my premiums and acess fees are paid up to date but im going into week 5 and i still havnt had the privelage of speaking to anyone regarding my claim.</p> <p>GAME, HOLLARD and FINRITE CLAIM DEPARTMENT....your service is PATHETIC...to say the least</p>

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Replies (2)
Hollard Insurance
Hollard Insurance's reply14 Dec 2016, 10:15
Official

Hello

I would like to thank you for contacting us regarding your experience.

I am sorry that your emails were deleted without being read.

Contact will be made with you shortly regarding your claim and the service you have received.

Kind Regards

Lynne Lawrence

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KR
Kent R's update14 Dec 2016, 10:37
Reviewer Update

Morning

Thank you.