GAME'S HORRIBLE CELLPHONE INSURANCE

<p>I bought a SAMSUNG J1 ACE NEO cellphone at Game wonderpark. The sales consultant advised me to take insurance covered by finrite (hollard). late this year my cellphone got lost and claimed it through the procedure stipulated in the Cover letter of the insurance policy given. i since claimed the cellphone on the 2nd of october. been going to Game for weeks almost everyday trying to call Hollard through their Landline. i normally wait for over 40 minutes on hold everytime before a consultant can answer. i wasted more the R500 of airtime and be put on hold and then be told theyll call me back.</p> <p>I have paid an amount of R260 as my access fee which is equivalent to my 10% of the cellphone value as stipulated in the cover letter on the policy. later i was told that the account number used is no more being utilised and i was not informed as a customer. i sent them a proof of payment and all the other documents listed, and was told to wait until that late friday for a call because they had technical problems and my claim has been escalated, "technical problems for over a month i asked", i asked. on the 22 november 2016, i spoke to a lady by the name of DIPUO SELEKE, promising me she will call me the following morning at 9a.m, of which never happened. i told her her that previous consultants have been saying the same thing and never got back to me. she responded by saying that she is not like the other consultants and i shouldnt compare her to them. i promised if she did not call me i would take this matter forth quoting her name. Well i waited till this day 6th of december for the call and still hasn't called me nor send me any correspondence regarding my claim.</p> <p> So i am really disappointed with the service they have, and have such technical problems but are very much effecient in deducting my premiums every month. SOME PLEASE DO SOMETHING WITH THIS. MY NUMBER IS ********** . </p>