GAME INSURANCE POLICY-HOLLARD BAAAAD

I LOGGED A CLAIM FOR MY TABLET WHICH WAS ******, PAID THE EXCESS FEE REQUIRED AND WAS TOLD I WILL GET A RESPONSE IN 3 DAYS. I SPOKE TO A GUY CALLED GOODMAN VILAKAZI WHO DID NOT SUBMIT MY CLAIM PROPERLY DESPITE OF ALL THE INFO SENT TO HIM BY EMAIL-TH INFO WAS RIGHT INFRONT OF HIS EYES BUT HE GOT THEM WRONG. UPON ME CALLING TO CHECK UP ON HOW FAR THE PROCESS WAS, I GAVE HIM THE CORRECT INFORMATION AND HE PROMISED I WILL RECIEVE AN SMS BY END OF TODAY, STILL WAITING...WHEN I TRY TO CALL THE CALL CENTER AS SOON AS TH E AGENTS GET MY ID NUMBER THEY JUST DROP MY CALLS...I HAVE NEVER MISSED PAYMENT OR PAID LATE BUT WHEN ITS TIME FOR MY CLAIM TO BE AUTHORISED I GET A RUN AROUND...NEVER EVER TAKE ANY INSURANCE COVER THATS UNDER HOLLARD