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VT
VINOLIA T

1 reviews | Active since Oct 2019

11 Jan 2020, 12:23

Game insurance not attending to a claim.

In the 06/01/2019 I have sent my documents to *** regarding my claim I never got any respond I lost my cellphone and I wanted to make a claim and I called at game insurance they advised me to send my documents and I did send the necessary documents. I never got any response regarding my claim. I have been sending several emails regarding the update about my claim and I didn’t receive anything. I had to call and find out why my claim is not being attended that’s when they told me it got declined and the didn’t give any valid reason. Even though my claim was declined they still debited money into my account I had to reverse. It’s been a year and I haven’t received anything and I have been paying every month without missing any payments.

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Replies (2)
Hollard Insurance
Hollard Insurance's reply13 Jan 2020, 11:17
Official
Hello Vinolia

Best wishes for 2020.

Thank you for bringing the matter to our attention.  We have escalated your complaint to our administrator for urgent investigation and feedback on the outcome of your claim will be provided as soon as possible.

Regards
Hollard complaints team

VT
VINOLIA T's update15 Jan 2020, 11:19
Reviewer Update
I was told that I made the claim after 30 days that’s why my claim was declined but when they sold the insurance to me they didn’t even explain to me how the policy work they told me to sign. They person that called me didn’t even answer to me why I didn’t I received the letter or an email saying my claim was declined. This Holland insurance is just making money when it’s time to claim they always tell you, you didn’t read the booklet when do you even get the chance to read the booklet because they tell you to sign and they not even telling what are you signing for they because they are making a sale. I’m really angry and I feel ******.