JH
Jan Howard-Browne
1 reviews | Active since Aug 2012
07 Apr 2015, 11:11
Galaxy Tablet Taken in for Repairs 13/01/2015 ,
I took my damaged Galaxy tablet into Edgars ,where I had bought it ,to be sent away to be fixed. It is insured with Hollard Insurance. I have called Edgars a number of times to see if it is ready , to be told that the insurance hasn't handled the claim yet. It's nearly 3 months later and still nothing. Does it normally take so long to register a claim? It was a bona fide accident , dropped on the road and the screen damaged. It's a long time to be without the phone .
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Hollard Insurance's replyOfficial
07 Apr 2015, 12:02Hello Jan HB,
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your unfortunate incident.
We sincerely apologise for the delay in finalising your claim.
This matter has been escalated to our claims administrator for urgent attention and feedback.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your unfortunate incident.
We sincerely apologise for the delay in finalising your claim.
This matter has been escalated to our claims administrator for urgent attention and feedback.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply07 Apr 2015, 12:02
Official
Hello Jan HB,
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your unfortunate incident.
We sincerely apologise for the delay in finalising your claim.
This matter has been escalated to our claims administrator for urgent attention and feedback.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your unfortunate incident.
We sincerely apologise for the delay in finalising your claim.
This matter has been escalated to our claims administrator for urgent attention and feedback.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***