Funeral nsurance Policy cancelled after making double payments, where Hollard Debited twice, no reason was given to date

To whom it may concern Letter of Complaints to Hollard for Funeral insurance Policy

Last I received an SMS saying my R373, 36 has been allocated on each policy (Tuesday, 16h32) then come Friday (14h25) I received the shocking SMS This is after I have deposited R700 at Nedbank in Benoni on the same week you debited twice from my bank for both policies (that would have made 3payments each policy). I reversed it and made a single payment for each policy. in the last three months every week I am busy with queries and complaints, the first was about poor customer service level in the Daveyton Branch, last week I spoke to a consultant to resolve the Debit Order issue and suddenly as from I have made many complaints about debiting from my policy, there was a time a consultant who assisted me told me she activated the debit on my account and to my surprise I realized no payment was made. Someone from your call center called to apologize and activated the debit to my surprise you debited twice from my account with the money I was supposed to pay for my child's school fee of R650. At the Daveyton Branch they told me your systems take time to update payments, so as you are busy resolving this issue, I am going to call a complaint with Insurance Ombudsman. This all happens on my one year anniversary with Hollard. I received a call few months ago because my account was up to date, where they offered me a Life Cover

ALL I NEED TO BE TOLD NOW IS HOW MUCH IS OUTSTANDING ON BOTH POLICIES? Policies ********** 7 & ********** 8

this is how Hollard is thanking me taking a policy with them. Rite after one year of paying they just cancel my policy after paying, I have received no explanation or reason why they debited twice

What if one of the people i covered past away, so after one year of paying i have no policy? no call you just sent me a notification by SMS

This is taking clients for granted a person who has paid to the company since joining last year (R700 X 12 Months R8, 400). And suddenly i received an SMS not a call that my premium has gone up

I want my money back so that i can look for a reputable and reliable insurance company