Funeral Insurance

<p>For almost 10 years, we have been paying monthly towards Hollard’s Parent Funeral Insurance Policy.</p> <p>My mother died on 30/07/2017. We phoned Hollard on 01/08/2017 registering the claim.</p> <p>We received a mail from Hollard confirming that the claim is in process, requesting relevant documents for the claim and that we can expect response within 2 business days.</p> <p>We mailed all the requested documents to Hollard on 01/08/2017 .</p> <p>With every phone call it was confirmed that all the relevant documents were received by Hollard.</p> <p> However, after 2 weeks, several phone calls and emails requesting feedback , our claim has not been paid out nor have we received any feedback.</p> <p> A complaint was lodge on Hollard’s web page on 10/08/2017 and we received a mail from their complaints administrator informing us that our complaint has been assigned to a dedicated member of their team who will contact us within 1 working day. Still waiting.</p> <p> On 11/08/2017 another call to Hollard . The same story as previous phone calls.</p> <p>The relevant documents was received and the claim is in process.</p> <p>I explained that this claim was dragging on for 10 days and that we are not satisfied.</p> <p>This time the client service consultant sent a mail to her senior claim consultant. </p> <p>I was informed that we would be contacted the same day. We received the following message at 14:08 on 11/08/2017 stating ” Hello, We are almost finished working on your claim wf_ ********** 11, we will give you feedback within 24 hours. Hollard Auth FSP.” Still waiting. Still waiting.</p> <p> With today’s phone call we received another reference number informing us that the claim is to be processed and that we will receive feedback within the next 24 hours.</p> <p> I refer to a statement on Hollard’s web page:</p> <p>Hollard's funeral cover pays out within 48 hours, as long as you have sent us all the required documents and your claim is valid.</p> <p> I would NEVER recommend anybody taking out any form of policy with Hollard’s.</p>