Funeral cover claim

<p>I called Hollard insurance whom I have a funeral cover policy with them on the second week of April after my wife's burial to submit a claim. I was told to send documentaion which included my wife's ID copy, my ID copy and the death certificate. I did all that was requested of me and after that it was a waiting game. I have never heard from Hollard ever since until today the 29th June 2017 when I decided to give them a call. Firstly I am dissapointed with Hollards consultant, they do not know which departments to put one through. I was transferred to 3 different consultant before I got to the right one. Getting to speak to the manager was an excrutiating experience. I am also dissapointed with Hollard who did not have any record of my claim on their systems. Hollard is still collecting their monthly premiums on my bank account.</p> <p> </p> <p>The questions I now have are: Is Hollard the right insurer for me? How will my children survive once I am no longer alive? Will they be able to submit the claim without my presence give the fact that I struggled to get to speak to the right person? The whole experience made me question if having any insurance is worth it? Applying for a policy is very easy however getting the policy to pay out is so difficult. I am dissapointed with Hollard's bad service an incompetence.</p> <p> </p> <p>I also have to mention the good service I received from Masechaba at Hollard's customers service. Celeste also gave an amazing service as the customer's services manager. Thank you to you guys you rock.</p>