Funeral Claim Dragged out and ignored

Hollard are ******* they quick to take your money but just let there be a death claim and a week later silence. You spend HOURS calling them and all you get is 2 to 3 days, it is now day 5!!!!. They claim their clients wellbeing is important to them, LIERS Dealing with a death is hard enough but trying to get a funeral policy paid out is FAR WORSE. Is this how Hollard makes it's money, people walk way from the funeral claims because they make it so impossible. First they can't even put the correct claim form on their website, when you follow up day and after day suddenly the WHOLE of Hollard is not available on the 10th September!!!!