Frustration with Hollard

I had an accident with Hollard client Imperial on the 15/01/2024. Imperial referred me to their insurer which is Hollard

Hollard requested documents which I have sent long time to them. An assessor was appointed and he told me in March that he was done assessing. Since then I am not getting any communication from Hollard.

I have to always call and ask for feedback, Imperial did pay the access so the issue can be finalized.

I have been calling Ernest Bosilu and Audrey Mathobela every week and each week I am asked to wait 10 days, after the 10 days another 10 days and another. It is like she has no interest in finalizing my claim. My vehicle is not drivable, I work in the field and I am struggling to attend to my work and in the state of just parking the car, the rats will start eating cables and worsen my situation.

I would like someone to finalize my claim today and take me out of this nightmare which is Hollard.