Frustrated ❗❗❗unrepaired phone ❗❗❗poor service /communication ❗❗❗

I booked my phone in on the 17 of November 2021 made the access payment and everything only to recieve a message stating my phone has been dispatch back to Cell C store went there only to fond out it hasnt been repaired then i was told that the insurance repair centre had technical problems so they didnt recieve the go ahead to fix my phone i then reeboked it on the 10th of January 2022 and called tge Repair centre call center and the consultant told me she will prioritize my phone i did several calls in between to find out if everything is in order but still my not getting any straight answer i called on the 3rd February 2022 the lady said shes not getting hold of the repair centre and she sent them an email to find out whats happening. Again this morning i called and no answer no answer to yhe Email from the 3rd and no answer today the consultant then told me shes sending them an Email again this morning to escalate the matter when i called this afternoon around 4pm again there was still no response to the email that the consultant send this morning... And im so upset i have to ay someone for a phone to rent so that i can have something to communicate with.. Im paying for a phone i dont have for more then three months now