Frustrated driver

In December 2020 a my stationary car was knocked over by a Freightmore truck. We exchanged details with the driver and i was led to information that their insurance is Hollard. In January i was requested by a lady called Jeanine Portella from Hollard to send through affidavidts and all necessary documents. It was clearly stated that i would get feedback after 60days. All documents were sent to her by the 25th of January(have emails as proof) On March the 25th i gave her call to fundout about the progress. She claimes sh ha not receives any documents. I told her i have proof in the form of a sent email amd i forwarded that email to her again. She promised to call me back upon receipt of the email. I called her again on the 31st of March and gave her My claim number and she promised to call me back. Today is the 8th of April and i haven't received any correspondence from jer or hollard. My car is a wreck and im being inconveinced by incompetence and a lack of professionalism. Claim number: 26178