Frustrated client

The worst insurance company ever. First they had an issue debiting my account then they wanted my bank statement to show I had enough funds which I sent they then debited my account twice. There after a few days later they try to take R1200 from my account for what i don't know. They just want to take money but haven't honored my claims . This morning my ceiling that was damaged which i claimed for fell while I was cleaning and almost injured me mind you i recently under went brain surgery what if it fell on me I would have died. Hollard needs to catch a wake up this is absolutely ridiculous. I would never recommend hollard to anyone.